Wholesale or retail users have the right to return the products in all cases where: (a) the order is executed incorrectly, that is, in the case of delivery of items other than those ordered by type or quantity, or in the case of delivery of defective products (b) or in the event of undue withdrawal from the customer. In these cases, the wholesale or retail user has the right to request their return, in consultation with the Company and by sending the returned product to the address from which the product was shipped (warehouse of Greece, Italy, Spain or France).
This refund arrangement only concerns products that are defective and not the entire order. Information on all of the above problems should be made in writing via [email protected] with specific information about return codes and quantities and how and when to return them.
Cases and conditions for return
1. Refunds due to delivery error.
In all cases where, with proven fault, we deliver other than the ordered products, by type or quantity, then we send you the right product and we assume any cost of transporting old and new product.
2. Refunds of defective products.
If the product is found to have a manufacturing defect, the following apply:
- The return of the product to be replaced should be made with all the documents that accompanied the product (bill of lading, invoice, etc.)
- After the product is returned, the defect mentioned by the customer is checked and then communicated with him regarding the results of the inspection.
- If it is found that the defect is not due to misuse, a repair or replacement of the product occurs. In the case of replacement, the product will be replaced with a new one if it is available or another of its own technical features in consultation with the customer. Under no circumstances will the money be returned to the customer but the product will be replaced.
- The customer can return the defective product either by mail or via Courier to our Enterprise warehouses.
- In the event of a defective product being returned via Courier, the customer will be charged with shipping costs to our company and the cost of dispatching the replaced or repaired product.
3. Refund of non-defective products – Right of unjustified withdrawal from the customer.
The customer has the right to withdraw from the purchase / sale contract for the products he has purchased from our online store without being obliged to give us the reason why he / she wishes to return them within 14 (fourteen) calendar days of the day of receipt of the products. The fourteen (14) calendar days for exercising the right of withdrawal shall commence from the day following receipt of the products.
- The rescission statement is conducted in writing or electronically by email ([email protected]) or by completing the contact form on our website either by telephone notification from the customer of his intention to withdraw and direct sending from our Website to him the form of the Statement of Withdrawal.
- Our business is required to send a confirmation that it has received the withdrawal statement as soon as it is in its possession.
- From the day you declare your desire to cancel, you are required to return the products you purchased from our store within 14 calendar days.
- The cost of shipping / returning the products to our company is charged to the customer.
- In order for a refund to be accepted, the returned product should not be used in the best condition (as new) as it was before sale, which means they should have tears or damage / deterioration) and all the contents of the original packaging (user instructions, etc.) as well as the retail or wholesale invoice. The original packaging is not an essential requirement to effectively exercise the right to cancel.
- Product that was sold with an extra gift must be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.
- The right to cancel does not exist for the following contracts:
- Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
- Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
- In any case, any damage to the product upon returning the product to the Site or the Store is borne by the wholesale or retail user.
Money return
- On the day that customer will exercise their right of withdrawal, the Company is obliged to refund their money within fourteen (14) calendar days after the Company has received the products.
- If the customer returns all the products he purchased (entire order), then our Company will refund him the value of the products and not the shipping costs if the order has been charged for shipping costs.
- If the customer returns only part of the products he purchased from our store, then we will only refund the value of the products he returned.
- The money will be returned to the customer by the same means as the original collection.
- If the order was paid through Paypal or credit card then the money will be refunded via Paypal or credit card. In case the order is paid in cash, the refund will be made by depositing in his personal bank account. In this case, you must disclose your bank account number (IBAN). The first name as the beneficiary in the bank account must be the customer’s name.
The right of withdrawal concerns new products and not defects covered by their respective warranties and the terms of return for defective products.
The customer is responsible for compensating the company if it has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods. The discovery of the nature, characteristics and functioning of the goods should be based on the information provided on the outer packaging of each product as well as the additional information that the company however provides without opening the packaging of products without use the good / product. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material electronically or otherwise. The company is entitled to agree with the client on its compensation even by offsetting.
If goods are returned damaged, used without the safety belt or incomplete e-shop has the right to demand compensation from the customer, the amount of which will be determined by the condition of the goods and make unilaterally and unconditionally in total or partial offsetting of this claim against the customer.
ORDER CANCELLATION
Once the order has been settled by the customer, only then the process of collecting and shipping the goods to the customer will begin. In this case, ie from the moment the order is paid by the customer up to the date of delivery of the products, the customer will not be able to cancel this order. If the customer has not yet paid the order, no process will be initiated to collect and send the products to the customer. If the courier has delivered the parcel and you do not wish to keep it, then the conditions for return of the products apply.